Dear guests,

We want to give you an unforgettable experience at RED HOTEL and that is why we have established a series of principles and rules that we respectfully ask you to keep in mind both during and after your stay.

Reservation
The reservation is made at the phone number: +40-(0)746-460355 or at info(a)redhotel.ro

Non-guaranteed bookings will be held until 18:00 (local time) on the day of arrival and automatically released after this time, unless the booking is guaranteed with a card valid on the date of booking or prepayment. In case of no-show, the hotel reserves the right to withhold the amount of the first night and release the apartment for the rest of the reserved period.

For RED HOTEL services, it is recommended that reservations be made at least 24 hours in advance at the phone number: +40-(0)746-460355. For additional information, please consult the website www.redhotel.ro.

Cancellation of reservation / No-show
Any cancellation of the apartment reservation must be sent in writing, to the e-mail address: info(a)redhotel.ro or by fax, to the number: +40-(0)364-435534, until 13:00 on the day of arrival.

In case of no-show, the price of the first night’s accommodation in the reservation will be charged.

In case of cancellation of the reservation:

if the reservation is canceled more than 48 hours before the first day of accommodation, no fee will be charged;
if the reservation is canceled less than 48 hours before the first day of accommodation, the rate of the first night of accommodation will be charged.

Rates
RED HOTEL rates differ depending on the type of apartment you opt for, availability, day and season, as well as the number of people in the apartment (more details on the reservations page).
For more information, see the RED HOTEL website (www.redhotel.ro).

Arrival and departure
The reception of the apartment (check-in) can be done from 13.00 until 04.00.
The release of the apartment (check-out) will be done before 11.00.
Upon request, within the limits of availability and against the cost, we can also honor the early check-in service (receiving the apartment earlier than the time mentioned above) and/or late check-out (releasing the apartment later than the time mentioned above). Each individual service will be charged with 50% of the accommodation/night rate, this value including VAT.
If the apartment is vacated after 18.00, a fee of 100% of the accommodation/night rate will be applied.
Guests who vacate their rooms by 11:00 a.m. can leave their luggage in a space dedicated to this service for a period of 5 hours at no additional cost.
If guests’ luggage remains in the apartment after check-out at 11 o’clock, they will pay an additional fee for the use of the apartment (same as in the case of late check-out).
These customer requests will be clarified and honored only to the extent that the hotel does not have firm confirmations for those accommodations.

Accommodation
Accommodation for children between the ages of 0-7 will be free of charge, when existing beds are used.
Please let us know when you make the reservation if you need a cot for the child so that we can honor your request, subject to availability.

Signaling
For additional requests during your stay, you can use the following signage:
– “DO NOT DISTURB!” – with your permission, the apartment will be entered to check utilities and cleanliness, between 9:00 a.m. and 3:00 p.m., at the time set by you and communicated;
– “PLEASE CLEAN UP THE APARTMENT!” – with this message you request cleaning in your apartment.

Payment methods
To pay for RED HOTEL services, credit cards (Visa, Mastercard, Maestro), cash payment (RON/EUR/USD/GBP), card/vacation vouchers or bank transfer are accepted.
In the latter case, please present the OP designated by the bank at the accommodation. The invoice is issued upon its presentation.
Apart from already concluded contracts, we inform you that the payment or pre-authorization of the card is done at the time of accommodation (check-in).
If payment is desired at the end of the stay, a card or cash deposit for the requested period and accommodation services will be required.
In the case of bank transfer, payment must be made in advance based on the proforma invoice.

Gratuities and service costs
Gratuities for the hotel staff are at the discretion of the customers.

Smoking
Traditional smoking and electronic cigarettes are not allowed in the RED HOTEL premises, according to the applicable legislation in force. RED HOTEL has spaces for outdoor smokers.
RED HOTEL only has non-smoking rooms. If the provisions of this regulation are not respected, the client will bear a fine of 100 euros (the value in lei will be calculated at the BNR rate on the day of payment), representing the room cleaning services.

Pets
The general rule does not allow the accommodation of people accompanied by animals and birds.
In exceptional cases and only with the agreement of the hotel, accommodation will be made upon presentation of the national/international health certificate (with all vaccinations included) upon arrival.
The accommodation fee is 15 euros/day/animal/bird.

Airport/hotel/airport transfer
RED HOTEL offers transfer from and/or to the airport.
Rate/shipping:
– one direction: c/val 15-30 euros/person
– two directions: c/val a 60 euro/person
Please request the transfer from the airport at the time of booking or the transfer to the airport 24 hours before departure, specifying the number of people.

Parking space and cars
RED HOTEL offers its customers, subject to availability, underground parking spaces for cars no taller than 2.10 meters. The parking space is free depending on availability.
Although we take all precautions, we do not assume responsibility in case of theft or damage. To avoid these inconveniences, do not leave valuables inside the cars.
RED HOTEL also provides space for parking bicycles, in the specially arranged rack. Bicycle parking is free for customers. We recommend our customers to ensure that the bike is equipped with anti-theft devices. We are not responsible for theft or damage.

Safety of personal belongings
We do not assume any responsibility for forgotten, lost or allegedly stolen items in the RED HOTEL premises.

Goods left in the apartment

If, after check-out, goods are found in the apartment, they are stored for a maximum of 5 days. If the owner does not show up to pick them up, we reserve the right to hand them over to the competent authorities.

Additional anti-Covid 19 measures

24 h we do not stay in the water after checking out, we use biocidal products, the linen is professionally washed, we ventilate the apartments.

Safety during transportation
The existing means of transport are insured according to the legislation in force.
We do not assume any liability for any material or physical damage caused to customers or luggage during the use of the means of transport.
We reserve the right not to honor carriage of persons who are visibly under the influence of alcohol or other substances or who are behaving in an uncivilized manner.

Special assistance
Our desire is to provide the best conditions for people with disabilities.
Most spaces are accessible.
If you need special assistance of any kind, please let us know in advance so that we can offer you the most pleasant stay possible.

Confidentiality of information
If you contact us by e-mail, fax or through the websites, we reserve the right to process your data for direct marketing purposes.
We will never use your name or other information about you without first obtaining your consent to do so. You will be able to tell us if you want to receive this information in the future.

Processing of personal data
In accordance with the provisions of Law no. 677/2001 for the protection of personal data regarding the processing of personal data and the free movement of such data, amended and supplemented, S.C. RED HOTEL S.r.l. has the obligation to manage in safe conditions and only for determined, explicit and legitimate purposes, the personal data provided to it by natural person customers and the representative images.
The purposes of collecting and processing customer images are their security and fraud prevention, supplemented with the situations necessary to process personal data in order to fulfill legal obligations.

RED HOTEL customers are obliged to provide the requested data in order to develop or initiate legal relations with the company, in compliance with the legal provisions.
The refusal of natural persons to provide this data determines the inability of our company to provide you with the requested services, making it impossible to comply with the requirements of special regulations in the hotel and fiscal fields.
In accordance with the provisions of Law no. 677/2001, natural persons benefit from the following rights: the right to access data, to intervene, to oppose, the right not to be subject to an individual decision and to go to court.
To exercise these rights, you can contact our headquarters in Cluj, str. I.C. Bratianu, no. 45, apartment 3, through a written, dated and signed request, in which the data on which the right to information, access, opposition or intervention is requested.

SC RED HOTEL S.r.l. is registered in the personal data processing register with no……. and no. ……. Personal data belonging to RED HOTEL customers are processed in good faith and in accordance with the legal provisions in force. They are collected only for specific, explicit and legitimate purposes, and further processing will not be incompatible with these purposes.

Personal data are processed in accordance with the rights of the data subject. The persons whose data are processed have the right to obtain from S.C. RED HOTEL S.r.l, upon request and free of charge, rectification, updating, blocking or deleting them, to the extent that the processing does not comply with Law 677/2001 or the data is incomplete or inaccurate.

The data subject has the right to object at any time, for well-founded and legitimate reasons, to the data concerning him being processed, with exceptions provided by law. In case of justified opposition, the data processing can no longer concern the data in question. Also, the data subject has the right to object, at any time and free of charge, without any justification, to the data concerning him being processed for direct marketing purposes, on behalf of the Operator or a third party, or to be disclosed to third parties . For this, the data subject will apply with a written, dated and signed request, and the measures taken by the Operator will be communicated within 15 days from the date of the request.

Environmental protection policy
Environmental protection is a permanent concern for us, that’s why we promote a responsible attitude in this regard.
Detergents used for washing and sterilizing linens, towels, tablecloths and robes are biodegradable, and saving them implies a better preservation of the environment.
Linen and towels are changed after three days of accommodation or at the customer’s request. To signal to us that you wish to change linen and towels, please leave them on the floor or in the bathtub.

Disputes and complaints
We reserve the right to charge our guests’ cards, regardless of their wishes, in at least the following cases:
– they left the hotel premises, without paying for the RED HOTEL services they benefited from;
– caused degradation or destruction;
– they left with objects that do not belong to them and the value of which they did not pay;
– they did not cancel the reservation by the set deadline.
Any controversy, dispute or complaint that may arise as a result of the application of these terms and conditions, we will try to resolve it amicably. If this is not possible, it will fall under the jurisdiction of the Cluj courts.

Loyalty program
We reserve the right to grant various bonuses and additional services free of charge to our customers through the loyalty program.

Program to eliminate unwanted customers
The customer must comply with hotel customs. He will have to respect both peace and the norms of social and moral coexistence.
Also, the RED HOTEL customer must take care of the property entrusted to him during the stay.
Any violation of hotel customs or moral and social norms entitles the hotelier to immediately terminate the contract/accommodation, without any notice.
We reserve the right to refuse accommodation, access to RED HOTEL to customers who are intoxicated, rude or turbulent, whose attitude damages the image of the hotel or disturbs other customers. The counter value of possible destruction or degradation of material assets belonging to RED HOTEL will be borne by those guilty of their production.
We reserve the right to forcibly evict undesirable customers.
Taking into account the above, we reserve the right to select our customers.

Services offered
Customers staying at RED HOTEL benefit from a preferential offer of free and paid services. For paid services, you can get additional information.

Free services
– welcome tray 3 stars (kettle, still and mineral water, coffee, tea, sugar) – for the first day of accommodation
– access to certain RED HOTEL services
– wireless internet network (Wi-Fi)

– laundry or ironing services

– receiving and sending messages

Paid services
– transfer from and to the hotel at the airport or train station
– sending and receiving correspondence
– domestic and international courier
– flower delivery service (in the city of Cluj)
– parking

Green lighting systems
To minimize electricity consumption, RED HOTEL uses an ecological lighting system.

Final terms
We consider that any customer at the time of accessing any service offered by RED HOTEL (accommodation) has become aware of the above mentioned terms and conditions and tacitly accepted them.

Changes to terms and conditions
The terms and conditions may be modified at any time by RED HOTEL without prior notice.

Thank you for your understanding and we wish you a pleasant stay at RED HOTEL!

Management,